FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for a fast and secure checkout experience.

Is it safe to shop on your website?

Yes! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.

Can I modify or cancel my order?

Please contact us immediately at [your-email@varello.store] if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes.

Shipping & Delivery

Where do you ship?

We currently ship within Germany and to select European countries. Shipping options and costs will be calculated at checkout.

How long does shipping take?

Standard shipping typically takes 3-7 business days within Germany. International orders may take 7-14 business days depending on the destination.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy for most items. Products must be unused, in original packaging, and in resalable condition. Please contact us to initiate a return.

How do I return an item?

Contact our customer service at [your-email@varello.store] with your order number. We'll provide you with return instructions and a return label if applicable.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.

Products

When do you add new products?

We update our collections weekly with carefully curated products. Subscribe to our newsletter to be the first to know about new arrivals!

Are your products authentic?

Yes! We only source authentic products from verified suppliers and manufacturers.

Contact & Support

How can I contact customer service?

You can reach us at [your-email@varello.store]. We typically respond within 24 hours during business days.

Do you have a physical store?

We are currently an online-only store, allowing us to offer you the best prices and selection.